Privacy Policy

At ShutterLove, we understand that your photos are precious and personal. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our animated photo gift service.

1. Information We Collect

1.1 Information You Provide

• Photos: The images you upload for animation
• Contact Information: Your email address for order delivery and communication
• Payment Information: Processed securely by Stripe; we do not store complete card details
• Order Details: Your preferences for music, video compilation, and delivery options

1.2 Information Collected Automatically

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, interactions with the Service
• IP Address: For security and fraud prevention
• Cookies: See our Cookie Policy section below

2. How We Use Your Information

We use your information to:

• Process and deliver your animated photo orders
• Communicate with you about your orders
• Provide customer support
• Process payments and prevent fraud
• Improve our Service and develop new features
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Photo Privacy and Security

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who help us operate the Service (payment processors, cloud hosting, email delivery)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4.1 Third-Party Services We Use

• Stripe: Payment processing (Privacy Policy)
• Google Analytics: Website analytics (Privacy Policy)
• SendGrid: Email delivery (Privacy Policy)

5. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in (if you create an account)
• Remember your preferences
• Understand how you use our Service
• Improve your experience

Types of Cookies We Use

• Essential Cookies: Required for the Service to function (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use the site
• Marketing Cookies: Used to show relevant advertisements (only with consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Service functionality.

6. Data Retention

• Photos: Deleted within 30 days of order completion
• Order Records: Retained for 7 years for legal and accounting purposes
• Account Information: Retained until you request deletion
• Marketing Preferences: Retained until you unsubscribe

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at privacy@shutterlove.ai.

8. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and updates
• Employee access controls and training
• Secure cloud infrastructure with leading providers

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where required.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

We do not sell personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us at: